All orders come with a 3-Year Warranty that's automatically registered to you upon purchase and begins the day you receive the machine. The warranty covers any parts, labor, and return shipping of repaired items to the customer, and fully covers any machine defects. The only thing you'd be responsible for is shipping any parts that require repair, if any, to our Service Center in McMinnville, TN 37110. We do also offer the option to extend your warranty to 4 or 5 years for an additional cost.

Water Filtration is the use of water to filter out dirt and debris from the intake of the vacuum. Simply put, the dirt and dust are sucked up with conventional air suction, but instead of a dry filter or bag, everything is forced into the water. The water captures the pollutants by soaking them and weighing them down which prevents them from being released back into the air. Water cannot clog, so neither airflow nor suction is EVER reduced when using the Quantum W.

Using water as a filtration system removes up to 99% of pollutants and all you need to do is fill the canister with water. With time, traditional filters clog up and become increasingly less efficient. Traditional vacuums capture all the dirt, bacteria, allergens, and viruses and store them in the filter which then becomes breeding grounds germs. Water washing the air is what mother nature does and it works well. Think of all the money you will save because you don’t need to buy bags or replacement filters.

Quantum W can help people with allergies and asthma because it can eliminate dirt, debris, allergens and bacteria, viruses, and other pathogens that may be lingering in the home. Conventional vacuums will send may allergens right back into the air, but not when it comes to a water filtration system like Quantum W. Water does an excellent job at filtering out virtually anything out of the air, leading to greatly increased air quality when compared to a regular vacuum. It can remove household odors and you can add fragrant oils too.

Where was all that dirt hiding? Chances are the Quantum W did its job and your water container is pretty dirty. To get rid of the dirty water after you're done vacuuming, you can simply pour it outside. If you'd rather not just pour it outside, you can use a colander or cheese cloth to remove the solid materials and pour the water down the toilet drain.

No, the vacuum is designed to suck the water back up leaving it clean but also dry.

Quantum W has water separator technology that will only allow air to exhaust while the unit is ON. The water basin itself is locked into place, and the motor is water-sealed. If the Quantum W is OFF and water leaks, disconnect everything and dry it off as best you can, then leave it to air dry for at least 24 hours before turning it back on.

Yes, you can purchase extra rollers and battries for the Quantum W by reaching out to our support team at [email protected]

We currently are not available in any distributor or retail locations as that would drive the cost of the vacuum through the roof! We are looking to become available in retail stores like Walmart or Costco, but the price will likely be closer to $900 at that time. We do understand the value in seeing the vacuum in person, so we offer a 30 day money back guarantee on every purchase that starts when you receive the vacuum, so you can try it out for yourself and decide if it's right for you!

There's very little maintenance the Quantum W requires. Of course, you'll need to pour out the water after each use and clean out the basin. As well, just like almost every other vacuum, you'll need to snip longer hairs out of the roller brush once in a while. The thing that most people are not familiar with is our air water separator. It's a very easy item to locate and clean, and we include detailed instructions in the owner's manual. You can always call or chat in to get assistance in performing this step too!

We do not have any door to door salespeople, so we're unable to come demonstrate the machine for you. However, we have plenty of video content demonstrating the features and capabilities of the vacuum on our YouTube Channel, and every order is given a 30-Day Money Back Guarantee so that you can try it out in your home and make sure it's right for you!

The Quantum W and Bissell Crosswave® are very different machines. The Crosswave® is designed for washing and shampooing your floors and has very little versatility or use otherwise. It may also leave your floors damp, and has filters that need to be replaced regularly at an additional cost. The Quantum X is designed to be a powerful home vacuum with the ability to pick up liquids. The Quantum W will not put any water or cleaner on the ground, but you can pick up liquids through the wet/dry hose that comes with it, and there's a variety of attachments to assist in cleaning every corner of the home, ceiling to floor!